The long-awaited restructuring plan aimed at complete transforming Sri Lanka Telecom (SLT) finally kicked off this week under the direction of the semi-government company’s new board of directors headed by Nimal Welgama, a senior official of SLT said.
Under the plan developed in accordance with the report of the British Telecom Consultants on the SLT restructuring, a new regional organizational structure will be implemented with immediate effect. Issuing a circular, No 31 of 2010 (a copy of which is in the possession of Business Times), SLT Chief Executive Officer Greg Young said “ with a view of transforming SLT to better meet with the changing market and demands in the competitive environment and changing the business to focus on customers and future growth, the SLT regional offices will be given full powers to conduct business under a chief regional officer.” The restructuring process of SLT has been initiated to transform it to a global IP solution provider and sustain the growth of the company.
Earlier all regional offices came under the control of a chief officer at the SLT head office in Colombo. The decentralization of functions of SLT will strengthen sales and marketing at regional level, Mr Greg said. It will also uplift telecom operations and maintenance functions enhancing new business and new service development. Another objective is to delegate authority to regional offices for effective business management.
The ad hoc restructuring process implemented by the previous management since 2007 is also being changed. Eleven heads will be appointed to handle functions of SLT provincial offices under the restructuring plan. “We have given the regional offices the autonomy in core areas and encouraged proactive and dynamic decision-making. This strategy is supported by the infusion of professionalism in those areas where such expertise was required,” according to an SLT board member.
In 2008 the number of heads of divisions was increased to 58 from 47 which created an additional burden to the company as all the officers were given many perks. This structure with reduced heads will be completely changed.