Financial Times

Eureka to manage 6000 Desktops for US firm

Eureka Technology Partners (ETP) said this week that it has signed a major IT infrastructure management contract and strategic partnership with UST Global, an IT services company headquartered in the US.

Under this, ETP will remotely manage 6,000 desktops in 10 countries from their ISO 20000 certified Network Operating Centre (NOC) in Sri Lanka, the local company (ETP) said in a press release. Eureka’s Remote Infrastructure Management (RIM) services will expand UST’s IT Infrastructure Management capabilities. Through its advanced process maturity Eureka will be able to resolve approximately 70 % of incidents remotely. Eureka’s RIM will expand UST’s knowledge base and capability to handle desktop support incidents, thus reducing the number of incidents UST manages on-site. This will result in significant savings for UST and its customers.

Additionally, Eureka and UST will offer IT Infrastructure Optimization services to proactively manage the IT infrastructure of UST’s clients. The partnership will result in shared responsibility for internal support as well as provide the means to support select UST clients on future engagements.

“Eureka is one of the few companies of their size that have an ISO 20000 rating. They resolve incidents quickly and at a very low cost,” Tony Velleca, CIO of UST Global, was quoted as saying in the statement. “A team from UST spent time at their facilities in Sri Lanka and came away convinced that Eureka is the right partner for us because their company values align well with UST’s. We look forward to growing our relationship with Eureka.”

UST is a leading provider of IT services and solutions for Global 1000 firms. Headquartered in Aliso Viejo, California, UST has over 6,000 employees and a clientele including more than 40 Fortune 500 companies. “The decision by an IT services provider of this size, and with such high calibre clients, to partner with Eureka to assist with the remote management of more than 6,000 desktops worldwide is a testament to the standards and quality we maintain, and the expertise of our in-house team,” said Dilendra Wimalasekere, CEO of ETP.

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