Financial Times

SriLankan Airlines rewards honesty among staff

Senior Security Assistant, W.A. Shelton receiving the award from SriLankan's Senior Manager Security and Investigations Major Nihal Perera.

SriLankan Airlines recently recognised 18 members of its staff who found and returned many valuable items and large amounts of money which passengers had left behind on board aircraft.

The national carrier said in a press release that it recently paid tribute to staff of the Security Department and Aircraft Interior Servicing Department for their professionalism. “Foremost among them was Senior Security Assistant W.A. Shelton who won the admiration and cheers of the entire airline when he found and returned more than Rs. 650,000 in foreign currency and travellers cheques left behind by a Sri Lankan passenger from the UK who was visiting Sri Lanka with her family,” the airline said.

Also honoured were 17 men and women who while cleaning various aircraft discovered and returned numerous mobile phones, cameras, purses, video games, watches, spectacles, MP3 players, and handycams. Manoj Gunawardena, the airline’s CEO, was quoed as saying, “In an era of gimmicks and rapid service, values such as integrity and honesty often take a backseat. But companies that can build a reputation for integrity will remain strong forever in the hearts and minds of their customers. To Shelton this was nothing extraordinary. But to this airline, this act signifies the extraordinary level of integrity that prevails among all members of the SriLankan Family.”

Mr Gunawardene said “Shelton may not have realised it at the time, but his action did more to enhance this airline’s image than many of the numerous awards that our National Carrier has won during its 29-year history.”

Shelton, who has been with the airline for 14 years, said, “It is nothing special. We often find items such as mobile phones and cameras, and also wallets. But I’ve never found such a large amount of money,” he said.

Top to the page  |  E-mail  |  views[1]
Other Financial Times Articles
Garment industry sees “really tough” 2009
Net foreign investors don't add to CSE value
Sampath rights in vain
PBJ apologises to court
Go – when the umpire says out! - Comment
Business of head-hunting
Trading the country’s debt for climate change
World Bank unveils ‘conflict sensitive’ lending programme from 2009-2012
Lankan Regional Chamber Presidents’ Conference in Sri Lanka
Electronic laws discussion at Biz Club
Pan Asia Bank felicitates its customers
Tea prices tumbling while production costs climb
Colombo stocks crashing, falls below 2000 level
BOI urges German investors to take a fresh look at Sri Lanka
SriLankan Airlines rewards honesty among staff
‘Hands Lanka’, the first international exhibition of local handicrafts at SLECC
Lankan govt. likely to have borrowed $1 bln so far from foreign loans
ComBank’s CSR Trust paves the way to Sri Pada
CIC Group sees Eastern economy growing by double digits


Reproduction of articles permitted when used without any alterations to contents and a link to the source page.
© Copyright 2008 | Wijeya Newspapers Ltd.Colombo, Sri Lanka. All Rights Reserved.