The Pensions Department seems to be taking the serious issue of pension payments a little too lightly. They also seem to think that pensions are a bonus paid to pensioners.
I received an official letter this year to say that my monthly pension, which was credited to my bank account by the Colombo Divisional Secretariat, would from July 2009 be sent by the Dehiwala Divisional Secretariat, on the instructions of the Director General of Pensions. The original of the letter was sent to the Dehiwala Divisional Secretariat, and I received a copy.
I wrote to the Dehiwala DS, asking that my pension be deposited in my account with the Bank of Ceylon, Fifth City Branch from July 2009. However, my bank statement for July 2009 showed no pension payment. I wrote to the Dehiwala DS again, asking them to make sure I received my pension for both July and August 2009 in my next bank statement. However, my August bank statement showed no pension payments.
I wrote to the Director General of Pensions, with copies to the Dehiwala DS, asking him to look into the matter.
I have written six letters to date on this matter, and I have not received a single acknowledgement for any of my letters from any of the parties concerned. Meanwhile, no pension remittances are coming to my bank account.
The Director of Pensions is responsible for delegating this important duty to mushroom organisations with inexperienced officers who are very good at making excuses when asked why our pensions are being held up.
I am at a loss to know what to do next. Will someone please come to my aid? Thank you.