Plus - Letter to the Editor

If only state offices were efficient like the Registrar General’s Department

I had to go to the Department of Motor Traffic, in Narahenpita, Colombo 5, to register the transfer of ownership of a vehicle. I had with me a printout of the application forms I had downloaded from the department’s website.

However, on arrival at the department, I discovered to my great annoyance that the website had not given the full particulars. It said nothing about bringing a photocopy of your national identity card.
The two officers (a man and a woman) issuing application forms could not answer even simple questions.

We were directed to another room that was packed, with long queues at each counter and people seated and waiting. The staff were courteous and efficient, but one had to feel sorry for the dozens of people waiting hours to get a simple piece of documentation done.

I left the building in disgust, without completing what I had come there to do. The Registrar General’s Department is doing a great job. It has gone tech and has computers, scanners, photocopiers, etc. This office can issue a copy of a birth certificate in just half an hour.

Why can’t the Department of Motor Traffic, the Registry of Motor Vehicles and other government departments be like the Registrar General’s Department? What an efficient system we’ll have then, something we can be proud of.

The last Minister of Transport talked big during his time in office, and did little or nothing to improve basic services. Let’s hope the new minister will do a better job.

Deshapriya Rajapaksha, Battaramulla

Top to the page  |  E-mail  |  views[1]
SocialTwist Tell-a-Friend
 
Other Plus Articles
Another pest, another tree
Changing the Constitution is ominous -- Letter to the editor
That first Poson -- Letter to the editor
Why white? School uniforms should be in dark colours -- Letter to the editor
Shoddy airport maintenance tarnishes country’s image -- Letter to the editor
If only state offices were efficient like the Registrar General’s Department -- Letter to the editor
A respected public servant, loyal friend and true family man -- Appreciation
Officer who loved peace but was pushed towards war died with his boots on -- Appreciation
Dear Sir – you were Principal, and friend -- Appreciation
A doctor who had his heart in public service -- Appreciation
Give ear to the needs of two schools for the needy
Imprinting a new sound
To have and to hold: A wedding planner
Yes, those were fun times
Arts corner
Beyond the sparkling blue ocean
Jal Spa: Experience the wonders of massage and therapy
Earthquakes and tsunamis: How vulnerable is Sri Lanka?
Our democracy’s dirty little secrets
Want to be a coin collector?
The untold tales of a President
Pathiraja's continuing quest with the language of cinema
Being happy the Buddhist way
Striving towards buildings that include all
Long journey of four decades in the legal realm
Margaret Scarlet – Social worker extraordinary
People and events

 

 
Reproduction of articles permitted when used without any alterations to contents and a link to the source page.
© Copyright 2010 | Wijeya Newspapers Ltd.Colombo. Sri Lanka. All Rights Reserved.| Site best viewed in IE ver 6.0 @ 1024 x 768 resolution