Education

How and when to empower people
 

Employee involvement is creating an environment in which people have an impact on decisions and actions that affect their jobs. Employee involvement is not the goal nor is it a tool, as practised in many organizations. Rather, it is a management and leadership philosophy about how people are most enabled to contribute to continuous improvement and the ongoing success of their work organization.
My bias, from working with people for 35+ years, is to involve people as much as possible in all aspects of work decisions and planning. This involvement increases ownership and commitment, retains your best employees, and fosters an environment in which people choose to be motivated and contributing. It is also important for team building.

How to involve employees in decisionmaking and continuous improvement activities is the strategic aspect of involvement and can include such methods as suggestion systems, manufacturing cells, work teams, continuous improvement meetings, Kaizen (continuous improvement) events, corrective action processes and periodic discussions with the supervisor.

Intrinsic to most employee involvement processes is training in team effectiveness, communication, and problem solving; the development of reward and recognition systems; and frequently, the sharing of gains made through employee involvement efforts.

Employee Involvement Model
For people and organizations that desire a model to apply, the best I have discovered was developed from work by Tannenbaum and Schmidt (1958) and Sadler (1970). They provide a continuum for leadership and involvement that includes an increasing role for employees and a decreasing role for supervisors in the decision process. The continuum includes this progression.

Tell: the supervisor makes the decision and announces it to staff. The supervisor provides complete direction. Tell is useful when communicating about safety issues, government regulations and for decisions that neither require nor ask for employee input.

Sell: the supervisor makes the decision and then attempts to gain commitment from staff by "selling" the positive aspects of the decision. Sell is useful when employee commitment is needed, but the decision is not open to employee influence.

Consult: the supervisor invites input into a decision while retaining authority to make the final decision herself. The key to a successful consultation is to inform employees, on the front end of the discussion, that their input is needed, but that the supervisor is retaining the authority to make the final decision. This is the level of involvement that can create employee dissatisfaction most readily when this is not clear to the people providing input.

Join: the supervisor invites employees to make the decision with the supervisor. The supervisor considers his voice equal in the decision process. The key to a successful join is when the supervisor truly builds consensus around a decision and is willing to keep her influence equal to that of the others providing input. -humanresources.about.com

 
Top to the page  |  E-mail  |  views[1]
 
Other Education Articles
> Achievers awarded (Quality Training Partnership) QTP
> APIIT Law School - Unique, Modern and Vibrant
> Light de Esprit
> Our Guidance……Your Choice……A Secure Future Universal Student Consultants
> Eleven of the world's top 15 universities are American
> "BUBBLING" - How to recall everything you want at exams or at any moment
> The Personal Bank Account
> New Openings for Financial Professionals
> Wycherley moulding fully fledged youth to face challenges of tomorrow
> Obesity- A fast growing concern for children today
> How To Stop Panic Attacks?
> RECYCLING: FOR A SAFER WORLD
> How to implement strategic planning: Vision statement, mission statement, values
> How and when to empower people
> Millennium concepts - the right connection
> Successful goal setting for career management
> ACTOS - the focus group of Sri Lankan ICT trainers appoints new office bearers for 2009/2010
> Think 'green' today with Green Earth® Group
> Preparing children to face the challenges of tomorrow
> Think Smart. Think Nottingham. Think Aspirations
> Staffordshire University collaborates with APIIT
> SBS creates outstanding professionals
> Basics in Marketing
> British Council Colombo brings you the first ever summer school
> Personal development: Why work?
> PR diving in to the web
> Education of a Lifetime @ Sunway University College
> CIMA at Imperial College - The true learning experience

 

 
Reproduction of articles permitted when used without any alterations to contents and a link to the source page.
© Copyright 2009 | Wijeya Newspapers Ltd.Colombo. Sri Lanka. All Rights Reserved.| Site best viewed in IE ver 6.0 @ 1024 x 768 resolution