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The Sundaytimes Sri Lanka

Travel magazine lauds Cinnamon Lakeside

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Now: Baskets

Cinnamon Lakeside has earned its title “Best Luxury Hotel in Sri Lanka” from the Business Destination Magazine for offering a true international service. The hotel’s General Manager Denis Gruhier addressing the media recently made this announcement adding that they were interested in becoming the “trendsetter” among hotels. Business Destinations is a UK-based business travel magazine that caters to travel professionals around the globe specializing in news, features and hotel advice for business travelers and covers global correspondence, city focuses, food and drink.

Earlier: Trolley-based service

It also carries features from leading journalists and celebrated personalities, a release issued by the hotel stated. The awards are decided by regular contributors to Business Destinations, industry professionals, and experienced business travelers and magazine subscribers celebrating the top hotel around the world under the luxury, business and service hotel categories, the release also said. The hotel has been recognized for achieving overall excellence in innovativeness, unparalleled standards in product and service, corporate values and sustainable practices. One of its unique offerings in addition to its international service levels, the hotel has also launched the first purpose built floating venue in the country “8 on the lake”. It was pointed out that Cinnamon Lakeside was the first in South East Asia to offer a “trolley-less” housekeeping service instead using baskets without cluttering their corridors, Mr. Gruhier explained. A further step ahead it provides an improved service for executive floor check-ins as guests are ushered in immediately upon arrival with priority check-in carried out at the room itself.

This is carried out with the use of a wireless tablet and credit card machine system, the hotel’s GM said. Mr. Gruhier observed that the hotel management was dedicated towards providing space for training their staff and involved in further development of human skills. These training programmes would ensure that in the future the new staff would be able to take on the new properties, he said.

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