Business Times

Banking, telcos ‘strongest’ part of IBM’s SL business : Country GM

By Jagdish Hathiramani

Companies in the banking and financial services industry (BFSI) and telecommunications sector form the "strongest" parts of the Sri Lankan customer portfolio of international business solutions provider IBM, according to the company's Country General Manager, Chrishan Fernando.

He also noted that eight out of 10 company heads locally do not get the correct information they need to make the right decisions. Commenting on the new face of IBM, once the biggest IT company in the world; Vice President of Operations for IBM India / South Asia, Amit Sharma, alluded to the company still being around after all this time despite naysayers repeatedly predicting its fall.

He also further elaborated that the company had throughout the years, consistently, followed a aggressive acquisition strategy and only exited markets after it had achieved as created as much value as it could, such as in the personal computer market.

This is where IBM sold off its PC manufacturing unit to China's Lenovo. He also added that no longer is IBM associated with a piece of hardware and, rather, it is now a company which helps customers overcome pain points that they have identified in their business operations. With regard to banking, a vital area for his company's local business; he also noted that IBM could offer bankers ways to know their customers better.

In Sri Lanka to be at the IBM Forum 2010, a showcase for the company's "Smarter Planet" range which exhibits its full product portfolio, for corporates as well as governments, especially in areas such as city planning, traffic automation, healthcare, rural issues, etc.; Mr. Sharma also indicated that the government was doing the right thing in terms of growth.

He also noted that the benefits shown by "Smarter Plant" initiatives was enough to sell governments on the product; as in the cases of Singapore and Western India, where intelligent traffic systems allowed significant time savings and traffic congestion.

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