Malaysian-owned incumbent mobile company Dialog Axiata informed the Colombo Stock Exchange (CSE) this week that it had entered into an agreement with Sri Lanka's Board of Investment to set up a local IT-enabled services (ITES) venture under Dialog Business Services, the company's business process outsourcing (BPO) arm.
Also revealed was that DBS's operations would be "seeded through the transfer of the contact centre operations of Dialog Axiata PLC, to DBS its fully owned subsidiary. It is envisaged that DBS will be fully operational by the 1st of April 2011."
Additionally, it emerged in the CSE filing that the company would "actively pursue potential catalysts of growth and competitiveness in the ITES sphere, including but not limited to the identification of a world class BPO/ITES player as a Joint Venture partner in DBS."
DBS will be the first Sri Lankan contact centre, according to the CSE filing, to receive the International BPO industry standard COPC (Customer Operations Performance Centre 2000) certification.