Lanka BPO Academy, Sri Lanka’s first dedicated-to-BPO training institution, this week said it is organizing a training program to certify Managers and Supervisors at BPO and related organizations in Sri Lanka, in a first time opportunity.
It said Lanka BPO Academy is offering a Certification for Managers and Supervisors at BPOs, Customer Service Organizations and Call Centres regardless of their specialization. The certification body offering the certification is BPO Certifications Institute (BCI), the world’s largest competency certification company in the BPO domain.
CEO of Lanka BPO Academy Yasas Vishuddhi Abeywickrama said the certification training programme will be held in early May this year. He also explained that BPO Professionals so far did not have proper ongoing professional development and this programme offered for those who hold supervisory roles at such organsaitions is going to ‘solve that problem for ever and benefit both the professional and industry’. The statement said Sri Lanka remains well placed to win a big share of the BPO business, with its biggest regional competitors being China, India and Philippines.
Building a skilled workforce benefits a country’s economy by expanding its pool of potential recruits especially when it comes to an industry such as the BPO industry, where Sri Lanka is ranked among the Top 30 emerging destinations for outsourcing in 2010. BPO (Business Process Outsourcing) is about carrying out business activities for international organizations from Sri Lanka where Sri Lanka gains foreign exchange as well as create thousands of well paying professional jobs. Additionally, large conglomerates have outsourced work to its own specialized captive subsidiaries that act like BPOs.