Following a long line of complaints, the Telecommunications Regulatory Commission yesterday assured customers that the speed of the broadband services would be increased up to 70-80% within a fortnight, helping internet users speed up their connectivity.
“Three months ago, most operators were provided services 70% less than the speed rate advertised in the package”, TRC Director General Anusha Palpita said.
The speed-up move came after the TRC carried out an evaluation of the quality of service including speeds of fixed broadband services – ADSL and WiMAX.
Mr. Palpita said the study showed that the speeds of majority of broadband services fell short of the rate advertised and hovered within a range of 10 to 25 percent during busy hours.
He said the revised speed rates would apply throughout the day, without any drop during busy hours.
Mr. Palpita said that during the past three months, the speed rates had been increased to 50%. He said that special price rates would be provided for the Information Technology and Business Process Outsourcing (BPO) industries.