SriLankan Airlines elevated their passenger service at the Bandaranaike International Airport (BIA) by introducing their self-service check-in and self-bag-drop services.
With the aim of minimizing waiting times during peak periods, passengers can now easily navigate through the check-in process and proceed to Emigration via the user-friendly self-service kiosks with self bag drop located in the departure terminal of BIA.
Passengers can also independently complete the entire check-in process including flight check-in, seat selection, and the printing of boarding passes and bag tags, proceeding to drop off their luggage at the self-bag-drop facility, directly moving on to the boarding gates after emigration clearance.
"SriLankan Airlines handles over 550,000 passengers and their luggage monthly," said Senior Manager Airport and Ground Handling Deepal Pallegangoda.
"The introduction of these self-service facilities not only sets a new standard for airport convenience but also enables us to manage the check-in process more efficiently to meet the demands of our growing passenger numbers," he said.
"This venture is in alignment with SriLankan Airlines' broader digitalization strategy, supporting the IATA Fast Travel initiative to enhance the overall travel experience," says SriLankan Airlines.
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