Aitken Spence Aviation employee wins award for airport ops
View(s):Aitken Spence Aviation employee, Vasantha Kudaliyanage (Customer Service Manager, Singapore Airlines) won the award for Airport Operations – Individual Winner, at the Singapore Airlines annual awards 2017 held recently. The award was presented to Vasantha by Regional Vice President Joey Seow in Perth, Australia.
Mr. Vasantha Kudaliyanage receiving the award
The individual winners were selected after a process based on commendable work and a compilation of all compliments received from passengers for the exemplary work done by individuals and teams across the West Asia and Africa (WAA) stations. Sub-continent countries include – India, Bangladesh, Sri Lanka and Maldives. Other individuals and teams that joined Mr. Kudaliyanage in winning the award were from India, South Africa and Dubai, Aitken Spence said in a media release.
Mr. Kudaliyanage excelled in service by demonstrating key attributes such as taking initiative and ownership and offering great customer service that has made him a service champion and a role model figure while been an inspiration to his team. Other instances he assisted many passengers some of which included a UN peacekeeping mission to Timor-Leste for a group of 34 Sri Lankan police officers. Mr. Kudaliyangage went above and beyond a restricted time period to deliver excellent service in liaising with Singapore SATS Police, SilkAir, SQ SSE, the Sri Lankan High Commission and the local Sri Lankan Police Force. Furthermore, he assisted several passengers such as overcoming flight delays and efficiently dealt with lost personal belongings.