Dialog Telekom was recently honoured with three awards at the Asia Pacific GCCRM Customer Management Awards ceremony held in Shanghai, China. Following on from success at the Customer Relationship Excellence (CRE awards) in 2007, Dialog Telekom’s Service Delivery excellence secured international recognition on an Asia Pacific wide stage - winning the awards for Customer Management Strategy, Customer Management Technology and Excellence in Retail Customer Experience.
“Our focus on excellence in service delivery is inherent to our corporate vision of enriching the lives of our customers. The desire and commitment to make each and every customer interaction a pleasurable experience is strongly embedded in the work ethic of our service delivery team. I am very proud that their efforts and dedication to service have been recognized at international level,” said Dr. Hans Wijayasuriya, Group Chief Executive of Dialog Telekom PLC. Through the Asia Pacific Customer Management Awards, GCCRM aims to enhance the standard of customer management by benchmarking customer servicing best practices across different disciplines and industries.
“We are delighted that our team received this prestigious international recognition alongside many great names in customer service such as Starbucks, DHL, FedEx, & Shangri-la Hotels. A combination of robust processes, cutting edge service delivery technology and a dedicated team has enabled us to provide ‘best in class service’ to Dialog customers,” noted Ms. Sandra De Zoysa, Group Chief Customer Officer of Dialog Telekom PLC.
Seen in the picture are (second and third from left) - Ayomal Gunasekera -Manager, Service Integration and Compliance - Group Service Delivery and Ms. Sandra De Zoysa - Group Chief Customer Officer with the award amongst representatives of GCCRM.