ISSN: 1391 - 0531
Sunday September 16, 2007
Vol. 42 - No 16
Financial Times  

Paperless travel with SriLankan Airlines

SriLankan Airlines says it is on track to reach global e-ticketing targets this year, with 80 percent of its tickets issued worldwide now in an e-ticket format.

The country’s national carrier said in a statement it has been driving the changeover to electronic ticketing since January 2006, a process that has begun paying dividends. From January to June this year the airline’s overall e-ticketing penetration spiked from 30 percent to 80 percent with the issue of nearly 72,000 e-tickets against nearly 18,000 paper tickets in June.

These sales are entirely through travel agents, though adding up sales from the airline’s ticket offices and online portal could take penetration to over 90 percent. “This is an outstanding achievement for SriLankan Airlines and we have made remarkable progress in spreading e-ticketing across our network in so short a time. There’s no doubt that e-ticketing is helping passengers around the world in terms of convenience and the airline to increase productivity,” said Manoj Gunawardena, Head of Worldwide Passenger Sales at SriLankan Airlines.


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