TV Times

Gold Choice Award for Dolphine
Club Hotel Dolphin was awarded the prestigious Gold Choice Award by the top UK tour Operator First Choice last week. The Gold Choice Award is made by First Choice to their chosen hotel partners worldwide, for achieving consistently high customer service satisfaction level as rated by their customers.

First Choice long haul product Director, Mr Tim Williamson during his brief stay at Club Hotel Dolphin mentioned that this particular award was of great significance. Although it is an Award made by First Choice, those who decide, are the real customers, and the evaluation is totally based on customer feedback.

Mr. Srilal Miththapala said he was very proud and happy to receive this prestigious award, and said that the full credit must go to the hotel operations team, who has worked very hard to continuously improve the service standards of Club Hotel Dolphin.

S. Anandaraj, Director of Operations was also happy to note that the continuous training and development of the staff, and the good customer feedback system adopted by the hotel itself had prior rich dividend.
First Choice is one of the largest out bound tour operators from the UK, who now are panning to radically expand their presence in Sri Lanka during this year. They will be commencing a year round charter flight to Sri Lanka on a bi-weekly basis from UK, beginning May this year. Currently there are no charter flights operating into Sri Lanka from the UK.

Howard Bicknell, Area Manager for First Choice Holidays and Flights mentioned that they had a long and fulfilling relationship with the Serendib Group and he was looking forward to the future operations, which will help boost Sri Lanka's image in the UK.

Club Hotel Dolphin recently underwent a substantial refurbishing program, where the 25 rooms were added and a second pool was also built. A new coffee lounge and a complete room up grade was also undertaken.


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