News

Cathay Pacific makes good on first-class ticket blunderĀ 

3 January 2019 - 211   - 0

HONG KONG, REUTERS, Jan 3 - Cathay Pacific Airways said it would guarantee thousands of first and business-class flights sold at huge discounts after a ticketing error, calling the mistake a surprise special on New Year’s Day.

The Hong Kong-based carrier acknowledged the error on its twitter feed on Wednesday, stating; “we made a mistake but we look forward to welcoming you on board with your ticket issued. Hope this will make your 2019 special too!” The tickets are for flights from Vietnam to New York on Cathay Pacific for around US$675 return instead of about $16,000 normally.

With the hashtags “Promisemadepromisekept” and “lessonlearnt” the carrier said it would maintain the economy fares. The fares were not available on Cathay's website on Thursday.

Online flight blogs and forums have been active with discussion on the deals since the error, with posts wagering on whether Cathay would honour the ticket fares.

Flyer Talk Evangelist wrote: “Nobody here has noticed the hot mistake fare? ... Has been going on for hours. Wanna bet on the odd CX would honour this?” The ticketing error caps a tough year for Cathay. The carrier has come under mounting criticism after it said in October that about 9.4 million passengers' personal data had been accessed without authorisation, seven months after it became aware of the breach.

The airline said it has spent over HK$1 billion ($127.7 million) on IT infrastructure and security over the past three years.

  Comments - 0

  • Leave a comment



Top Stories

Will use official firearm if threatened - MP Punchinilame

MP Susantha Punchinilame today (Jan 22) told Parliament that he would not hesitate to use his official firearm for his personal security. ...

22 January 2019 - Views : 23

Hirunika expresses views over possible Presidential pardon for Duminda Silva

22 January 2019

State bank employee remanded for obtaining loans through fraudulent means

22 January 2019

President Sirisena on "war footing" with 'Sena' worm ; calls for spraying of pesticides

22 January 2019



style="display:inline-block;width:300px;height:250px"
data-ad-client="ca-pub-6200193111498313"
data-ad-slot="1999573490">

 

Features & Analysis

Colomboscope 2019 : Building the Breakwater

The sixth edition of interdisciplinary arts festival Colomboscope will be held in Colombo from January 24-31 from 10 ...

FGLF 2019: Day 3- Nanadana Sen, Tom Bell and more

Captures here are highlights from Day 3 of the FGLF 2019. By Tera Jayawardene Kathmandu On a ...

Glimpse at FGLF 2019 Day 2

The following captures highlights from Day 2 sessions of the Fairway Galle Literary Festival 2019. By Ru...

FGLF 2019: A glimpse at a Masterclass presented by Chef Charles Disa

A masterclass was presented by Chef Charles Disa at the sunny courtyard of the Fort Bazaar Hotel kicking off Day 2 of...



style="display:inline-block;width:300px;height:250px"
data-ad-client="ca-pub-6200193111498313"
data-ad-slot="1999573490">