Business Times

Community-driven taxi service at Jetwing Era Beach hotel

The tuk tuk and its Sri Lankan driver are reaching out to foreign visitors with a personalized and courteous service thanks to the efforts of the Jetwing Group. On May 14 at Jetwing Era Beach, Thalpe, more than 10 trishaw drivers residing in the area came together to join an initiative to provide expertise and knowledge, and create a livelihood.

Some of the taxi drivers

The ‘Tuk Tuk Project’ was first implemented at Jetwing Lighthouse in 2004, and formed with the tagline of “A Taxi Service Through the Community”. The initial preparation was difficult, with much animosity towards the hotel as well as towards each other, with family feuds and grudges dominating. With time, as well as interactive training sessions and a clear vision as to what can be accomplished, 40 drivers (the number remains the same to this day) took up the challenge and are now providing an unmatched service to visitors from both near and far, the company said in a media statement.

“I have waited for this; an organization, a person, someone, to push this idea through to the rest of the drivers here,” said S.Hemachandra, 45 years. Mr Hemachandra has been driving his trishaw for the past 18 years, and is a resident of Thalpe. He has picked up languages over the years. Apart from Sinhalese he also understands and speaks German and English, which he says, he has tried to pass on to the others. “They will never accept when one person shows them how to be better, or look to the future. It is the mentality of the young; where only today matters and tomorrow is far away. We cannot do that anymore, and I thank Jetwing for committing to something that I have tried for over the years,” he noted.
Speaking at the event, Robert Claesson, General Manager of Jetwing Lighthouse, said, “This is not for Jetwing that we are asking you to do this; we have no financial benefit from it. We will give you the tools you need, the knowledge as well as the discipline. All we ask in return is to be what Sri Lankans are famed for around the world: Hospitality.”

The programme will take place over the next 12 weeks, with sessions being held every Saturday at Jetwing Era Beach, an exclusive 8-bedroom villa. The drivers will be subjected to intense, interactive sessions designed to educate and challenge, created by the Training and Development Department of Jetwing Hotels. Upon completion of the programme, identified drivers will be awarded a certificate as well as a uniform, and be registered at the property to be notified as and when a guest requires.

Top to the page  |  E-mail  |  views[1]
SocialTwist Tell-a-Friend
Other Business Times Articles
NSB Chairman, directors must step down - BT Poll
Lies and deception surround NSB-TFC deal
Sri Lanka's postal service goes hi-tech amidst falling mail volumes
Legendary hotelier in Rs.2.5 bln enhancement, upgrade
No decision on tea imports -Samarasinghe
Comment -Lying, cheating and silence
“Bring those responsible to justice” – BT poll respondents say
TEA assertion on revenue gains doesn’t add up
Importing tea is akin to French wine makers importing cheaper grapes
Debate continues: Tea exporters strongly defend their tea hub proposal
Sri Lanka aims to modernise plastic sector
India’s Wizcraft Entertainment and local party set up Sri Lankan JV
Singer in deal to import high-quality office furniture
BAM GREEN selects REC Solar in Sri Lanka
Community-driven taxi service at Jetwing Era Beach hotel
Community-driven taxi service at Jetwing Era Beach hotel
NDB revenue up 42% in 1Q 2012
SLT hurt badly by rupee depreciation
Steady decline in software piracy in Sri Lanka last year
Tourism industry gets rewarded with new award categories
World Bank’s Chief Economist - South Asia keynote speaker at Sri Lanka’s Economic Summit
Papyrus offers access to more than 30 million digital images
Expolanka Freight crowned for the 7th consecutive year at the global awards event
3M introduces Privacy Filter to local market
Caltex partners Traffic Police to reduce road deaths, injuries
DPL does well but notes cost pressure in fuel, power and wages
Singapore Foreign Minister visiting next week
Pan Asia bullish on retail; launches new children's product
EDB Chairman on issues over EXPO 2012 budget
End of the road for the apparel industry?
Tokyo Cement collaborates with the University of Peradeniya
Transfer of TFC shares purchased by the NSB through the CSE
StanChart Bank picks DHL to pioneer carbon neutral courier service
Lanka Hospitals partners with Fortis for a lab subsidiary
Former WB advisor to speak at Corea lecture series
Intel-inspired laptop soon in Sri Lanka
IPM conference on new HR issues
Future demand for rubber continues


Reproduction of articles permitted when used without any alterations to contents and a link to the source page.
© Copyright 1996 - 2012 | Wijeya Newspapers Ltd.Colombo. Sri Lanka. All Rights Reserved | Site best viewed in IE ver 8.0 @ 1024 x 768 resolution