The Lanka BPO Academy (LBA), Sri Lanka’s first and only BPO capacity building organization with exclusive international BPO Certification programmes this week announced the commencement of its operations. LBA is the only authorized BCI Certification Training Provider (CTP) in Sri Lanka offering 12 different international certification programmes for Lankan BPO professionals and aspirants.
Present across 40+ nations, BCI - the BPO Certification Institute, Inc. (BCI) is the world’s largest BPO certification body and its certifications are available in more than 400 global locations today.
In a press release, the Lanka BPO Academy said it expects this association to trigger the process of establishment of a sustainable BPO talent development infrastructure in the island, which will eventually ensure a regular supply of world-class human resources for the growing Sri Lankan BPO industry. Lanka BPO Academy, mandated by BCI to train fresh talent, associates, team leaders and managers for the BPO industry, is developing a pool of at least 1000 pre-trained and internationally credentialed BPO professional talents by 2011-end.
Yasas Vishuddhi Abeywickrama, the Chief Executive Officer, Lanka BPO Academy said, “LBA is a brand new outfit dedicated to BPO talent development and seeks to leverage BCI’s robust global standards on the one hand, and on the other, decades of experience of LBA promoters in training and human capacity building.’
BCI’s Executive Vice President and Global Operations Head, Sanjeeva Shukla expressed the confidence that BCI and LBA, together with the support of the local BPO industry players, the government and the universities, will be able to convert Sri Lanka into a reservoir of global-class BPO Talents and help the nation actualize its potential as hotbed of BPO and KPO.