SriLankan Airlines says it has cleared the backlog of passengers stranded in Colombo and Male due to the recent disruption of airline traffic in Europe.
On top of its 19 regular flights each week to five European cities, the airline flew seven additional flights between Colombo and Europe– six to London, and one to Paris and Frankfurt – within one week of European airspace being re-opened abter the six-day closure from April 15-20.
SriLankan, the largest carrier to the Maldives, also increased capacity between Male and Europe. Passengers whose flights were cancelled were accommodated on additional flights. A special hotline was made available for passengers. Transit passengers of two flights to Paris and Frankfurt, that were cancelled while they were in Colombo, were provided hotel accommodation by the airline.
Only one flight was diverted. A London flight was re-routed to Frankfurt and passengers sent to London by road.
Travel agents are appreciative of the efforts by the carrier. “A massive thank you on behalf of the Kuoni UK team for all your support in getting our customers home from Colombo and Male,” said the Managing Director of Kuoni Travel Limited, Joanna Edmunds.