Thanks to prompt action by the Director-General of Pensions, I was able to receive my pension within a few days of my writing to him about delays in the payment.
I did not receive my October 2009 pension because of a mistake made by the Divisional Secretariat.
For five months I kept calling the officers, and they would say the money was sent to the bank or that a cheque would be sent in a day or two.
I must have called both the bank and the office at least three times a week during these months. I would have spent more than my pension money on telephone calls to ask about my pension.
Finally, out of sheer frustration, I decided to write to the Director-General of Pensions. I followed up my letter with a telephone call.
I was pleasantly surprised to talk to a senior officer who was courteous, understanding and sympathetic. He assured me he would see to it that I would receive my long delayed pension.
Within a few days of my letter and call, my pension was credited to the bank.
I urge pensioners in my kind of predicament to contact the Director-General of Pensions. The problem will be solved very quickly.
I write this letter to express my gratitude to this fine gentleman.
S. Weerasinghe,
Dehiwela |
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