My friend met with an accident and due to a previous cataract operation had gone partially blind due to haemorrhage and other medical issues.
She was hospitalized and since she needed to withdraw money to pay for the hospital bills from her account from the so called 'bank with a heart’, had contacted the Manager prior to sending me with her withdrawal slip, bank book and NIC.
After she informed him of her ordeal and her inability to call over at the bank, he vehemently refused to help saying that "the account holder should call over personally".
They refused to send even an official to verify the authenticity of same. Mind you, she was hospitalized and was just after an operation but the bank officials insisted that she call over personally.
I just cannot understand why they have the motto "the bank with a heart" when they most definitely are "the bank without a heart".
I hope in future the management takes notice of their motto or change it and remember that the customer comes first. After all, it's our money.