Dialog wins Asian Customer Relationship Excellence award

The Dialog Telekom Call Centre

The Asia Pacific Customer Service Consortium (APCSC) recently honoured Dialog Telekom with the coveted “Outstanding Achievement Award” at the Customer Relationship Excellence (CRE) awards ceremony in Hong Kong.

Dialog Telekom is the first company in South Asia to receive Asia Pacific wide recognition for excellence in Customer Service and Relationship Management Practices, the local firm said.

Dr. Hans Wijayasuriya, Chief Executive Dialog Telekom said, “There is no greater honour or accolade than to receive the continued trust and confidence of our 3.5 million over family of Sri Lankan consumers.

The Asia Pacific awards our service team brought home exemplify the commitment and dedication of this great team of young Sri Lankans towards delivering a delightful service experience to our customers.”

Dialog’s state of the art Customer Contact centre is billed as Sri Lanka’s largest and most modern Contact Management facility.
Dialog’s service operation handles an average of 60,000 multi-lingual telephone calls and over 1000 face to face customer interactions each day, 365 days an year.