SLT customers express disappointment over speed
By Akhry Ameer
faster than dial-up' clearly
indicating it is faster. Some of the users who have tested the access speeds
of SLT have found it to be ranging between 10ms (milliseconds) and 20ms, whereas
internationally similar service providers average an access speed of 0.3ms.
Users of the superior ADSL
Office package have also complained that the speed experienced by them is not
different from home users though they are paying a higher price.
Further, ADSL users are
claiming to be misled through these advertisements as it doesn't talk about
taxes. An ADSL home user (Express Package) seeking to subscribe at the advertised
rate of Rs. 2,250 would in effect be paying Rs. 2,700 with taxes.
Users who have written
to SLT have not even received acknowledgements of their complaints. One particular
user who complained to the Telecom Regulatory Commission (TRC) was overjoyed
by the TRC's handling of the complaint.
The TRC had acknowledged receipt of the complaint within three days and thereafter extended ample time for an interview.
The TRC is now awaiting
a response from SLT on the complaint.
An SLT official, contacted by The Sunday Times FT, acknowledged that the ADSL speed is around 50kbps. Mr. Priyantha Undugodage, Head of IT and Broadband Services, said it was because the users are accessing international websites, due to a lack of local sites. Accessing international sites involves the connections crossing over various Internet backbones whose speeds cannot be guaranteed by SLT.
Responding to queries that
the bandwidth of ADSL customers has been restricted, he said it was because
SLT cannot afford to purchase higher bandwidth in the main Internet backbone.
He said in order to offer higher bandwidth the subscription charges would have
to be increased.
ADSL customers, on the
other hand, maintain the view that if these were problems envisaged by SLT,
the company should have advertised true access speeds allowing the consumer
to make the decision without bloating the speed to attract customers through
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