Apparel sector braces for quota-free era
By Thushara Matthias
With the end of textile quotas looming on the horizon, the garments industry is examining ways to survive when the protection offered by the Multi-Fibre Agreement (MFA) is removed.

The industry is often derided as being just a glorified tailor shop, but experts feel it has the potential to thrive and that its future direction appears to be in consolidation and in focusing on high fashion garments for niche markets.

"Many think the year 2005 will be a watershed year with lots of factories closing down and people losing jobs. I believe that we will overcome this problem," said Mahesh Amalean, Chairman of MAS Holdings group, one of the leaders in the industry.

"People should think of it as a great opportunity to boost the apparel industry of Sri Lanka. Sri Lanka should become known as a country which provides a full service manufacturing solution to leading retailers and brands. We should reach out to the better end of the market. Let China handle the discount stores."

"Sri Lanka will never be able to compete with China on price and its hope lies in being the world's best apparel manufacturer for the better retailers and brands", said Amalean.

Although many consider the quota system under the MFA, which is to be phased out by 2005, as a trade barrier others believe it helped to uplift the textile sector.

"It has done more good than harm. It might be a trade barrier for countries like Hong Kong and to big companies in Sri Lanka which can find markets for themselves by producing low cost, high quality goods," said Roy Jayasinghe, Additional Secretary, Ministry of Enterprise Development, Industrial Policy and Investment Promotion and Chairman of the Textile Quota Board (TQB).

"But the quota system gave countries like us a share of the global market."

The garments industry is a key foreign exchange earner and, with factories being set up all over the country, provides employment for a large number of people ensuring better income distribution. Today it provides direct employment for nearly 28,000 while the total employed is around one million.

Saman Kelegama, Director, Institute of Policy Studies (IPS) said that even with the current low value addition, the industry accounts for about half the island's export earnings.

Jayasinghe said he believes the Free Trade Agreement to be signed between Sri Lanka and the USA will give a fillip to garment exports.

Sri Lanka's competitors have other advantages. Bangladesh gets concessions as it is the poorest country in the region, Pakistan since it is one of the Islamic countries which doesn't support the al-Qaeda, and Vietnam, owing to the desire by the US to rebuild ties with its former enemy. Furthermore, African countries have access under the Growth and Opportunity Act for Africa, as do Caribbean countries under the Caribbean Basin Trade Partnership Act.

Chinese threat
According to the American Textile Manufacturers' Institute after January 1, 2005, U.S. imports of textiles and apparel will be dominated by China, with Vietnam, India, Pakistan and countries which enjoy preferential access to the US market playing secondary roles.

Other countries would simply be excluded from the US market.

China's textile exports have grown rapidly in recent years despite the US import market being static. Chinese exports rose 47 percent in 2002 although income increased only 14 percent indicating that China exported large volumes of goods at low cost.

It is considered one of the biggest threats to other textile exporting countries. "The USA and the European Union fear that China could be the world's number one economy in the future," said Jayasinghe. Therefore the EU introduced the Generalized System of Preferences (GSP) under which special concessions will be granted if the material and accessories are sourced within the South Asian region.

Jayasinghe said Sri Lanka is yet to fully explore the possibilities under the GSP. "The differences within the countries in the region, such as political issues, are keeping us away from exploring the benefits of this system," he said.

Nor has Sri Lanka made full use of the Free Trade Agreement with India under which a 50 percent fixed tariff concession is given for imports of garments from Sri Lanka subject to a maximum annual quota of eight million pieces. Out of this a minimum of six million pieces should be made with Indian fabrics.

Jayasinghe said there were some barriers in this agreement. Although India has 216 entry points Sri Lankan exports can only enter through three of them. Exporters face difficulties even when clearing goods at these few entry points.

But getting into the Indian market is important. "There is a large segment of affluent people in India. If our apparel exports can make it to them it would be a big boost to the sector," said Jayasinghe.

Sri Lanka ranks high in the South Asian region for conforming to ILO standards, environmental regulations, and non-use of child labour. "We adhere to these requirements very assiduously and the USA is pleased with it," he said.

A lobby group has been engaged to pave the way for a free trade deal with the US. Such a deal is expected to expand market opportunities for Sri Lankan manufacturers and is also important for the survival of the industry.

The US government is believed to be hesitating to sign a free trade deal due to strong protests from the American Apparel Association, which wants to protect the American textile sector.

Kelegama was of the view that the FTA shouldn't be hurried at the moment, although it should be worked out before the next US election.

This FTA should come as a cushion before the MFA ceases otherwise it would be of no value, he said. "We are confident that this will work out," Jayasinghe said.

Wake up call
The industry has had nearly eight years to prepare for the end of quotas. Those industrialists who have managed to establish a name for themselves in the international market, who do not depend purely on the quota system, have established solid links with buyers, captured niche markets and done value addition, can survive.

"The 'fly-by-night' industrialists depending solely on government concessions and quotas and only interested in quick profits will not be able to survive after 2005," Kelegama said.

Sri Lanka got a 'wake up call' before any other country, an opportunity to understand conditions in a post-quota era after the Katunayake airport attack in July 2001.

With foreign insurers imposing war-risk surcharges that increased costs, some of the complacent industrialists got an idea what the future will be like.

"The apparel industry of Bangladesh is far bigger than that of Sri Lanka. It has 3,000 factories compared to the mere 891 Sri Lanka has. Sri Lanka is indeed fortunate to have got the call before them and that social engineering began much earlier than any other country," Kelegama said.

Looking at the era beyond 2004, there is one redeeming factor that the garments industry could be happy about. Out of the 891 factories, 20 percent control 80 percent of the exports. They are not quota dependent. So they could sub-contract and help other exporters.

According to the statistics provided by the IPS nearly 40 percent of the total employed will be displaced, as the industry is highly labour dependent.

Company strategies
Among the strategies MAS Holdings has to face in the post-quota era are; building direct relationships with customers, specialisation in product categories and continuous training of people, retaining designers in the US and UK, and establishing a marketing and product development centre in Sri Lanka.

Amalean said that MAS Holdings obtained market access and technical know how from its joint venture partners. Most Sri Lankan companies welcome joint ventures, but some are wary owing to the fear of losing control. "Mergers and consolidations are happening, some companies are marketing their factory capacity together, and sharing their financial and infrastructure resources. But not at the rate it needs to happen," Amalean said.

The technology needs to be upgraded too. Only ten factories have CAD/CAM (computer aided design/computer aided manufacture) machines. Amalean believes that the question of how much technology is needed is dependant on the client. If the customer is willing to pay a high price, then the company can afford to invest in high technology machines.

Russel de Rosayro, Managing Director of Golden Needle Apparel, believes that government support to small and medium enterprises is essential as they have already pledged their factories and other assets as security to the banks. They need support to upgrade factories and machinery.

He said they have begun to focus more on high technical garments and waterproof garments as there is a lot of competition for other types. The company is targeting niche markets for these garments which fetch higher prices. De Rosayro is seeking BOI status and is putting up a new factory in Boralesgamuwa. He said it was very important now to conform to labour laws and maintain proper conditions in the factory, as buyers were particular about these issues.

G.D. Senaweera, Managing Director of Mirigama Clothing, said that he is anxious about the prices quoted by China and other countries because the cost of production is higher in Sri Lanka. He also voiced concern over the stringent labour laws of the country and the actions of politicized trade unions.

From contract manufacturer to service provider
The five-year strategic plan to guide the industry in the post-quota era is classified into three sections - those ready and able to compete in the post-quota era, those requiring direction and guidance and those requiring exit solutions.

At present Sri Lanka supplies garments to high fashion designer labels such as Victoria's Secret, Jones New York, Next, Gap, Triumph, and Marks and Spencer.

Under the five-year plan target distribution of apparel exports in 2007, the bulk will be sent to department stores and the rest to specialty stores and brands and to discount stores. The four items that Sri Lanka is focusing on is active wear and sports wear, casual wear, children's wear and intimate wear.

The objectives of the five-year plan are to increase turnover from its present level of $2.3 billion to $4.5 billion by 2007, transform the industry from a "contract manufacturer" to a provider of a "fully integrated service", penetrate the premium market segments, become internationally recognized in specific product categories, and support small and medium enterprises and consolidate and strengthen the industry.

Marketing is still a weak area. The apparel industry together with the Chartered Institute of Marketing, U.K. has formulated a specially designed marketing course to train and develop 250 apparel marketers by 2005.

In an effort to strengthen the artistic ability and creativity of designers in the industry, the Moratuwa University has tied up with the London College of Fashion.


NLP trainers in Colombo
Two leading trainers from NLP EduCare Europa, the world-famous specialists in Neuro Linguistic Programming (NLP) based in Denmark, are in Sri Lanka this month to conduct a few courses in this specialised topic.

Inger Marie Haut, who has her Master's in Nutrition, is a licensed NLP Trainer and a member of The Society of Neuro-Linguistic Programming, was confident that the programme they have to offer will be beneficial to the people of Sri Lanka, especially the young professionals.

The other trainer Pernille Knudtzon, MD, is also a licensed NLP Trainer and a member of The Society of Neuro-linguistic Programming in addition to being a freelance General Practitioner and acupuncturist. She works on changes of lifestyle and stress-control. "We are very hopeful and optimistic about the NLP training in Sri Lanka especially because of the new concept of personal coaching and private consultations. The module on 'Balancing career with personal life' for ladies only is in great demand in the north and should prove useful for the Asian career woman too," she said.

NLP is the art and philosophy of the excellence of the human being, dealing with the unique personality and style of human beings, which cannot be fully covered by mere words or techniques.

The training is useful for managers and entrepreneurs to create a cooperative and problem-solving environment built around managing staff and customers. A statement from the two trainers said that they would be conducting free, informative sessions at the Queens Hotel in Kandy on May 20 at 5 pm and the Colombo Swimming Club on May 22 evening.


It takes only one to spoil it all
By Random Access Memory (RAM)
We see tourism taking off quite well riding on the back of the peace dividend. The 'new' initiative to set up a private sector led Tourism Promotion Bureau, is yet to see fruition. We hope that a few more 'Authorities' will not be set up with the same people, doing the same things, only wearing different titles. We understand that a World Tourism Organization /UNDP team of consultants is now helping out. They are said to be looking at the proposals of the government, advising on how we should proceed on the fast track to develop tourism, making the most of the high yield 'Nature, culture, adventure' positioning platform.

The good news is that more action is envisaged in the product (hotels and resorts) development front. There is talk now of more support from the government to enhance the product. This is an area where the private sector always led the way. The government's responsibility of building infrastructure, setting standards and regulating the industry is as wanting as it has always been. In this area, what needs to improve we believe, is the quality of the people who are charged with delivering quality.

In tourism, like in most other areas, first and last impressions count. The road from the airport, facilities at the airport, service standards of officials and staff, servers at the resorts, roads in general, power and energy all need to improve first, for a quality product to take shape. Our competition is with the 'Sawadee' culture of the Thai's, 'Salamat' of the Malaysians and the Indonesians, 'Om Shanthi' of the Balinese, 'Bola Bola' of the Fijians, 'Namasthe' of the Nepalese and the 'Arigatho' of the Japanese. If we believe, that we have arrived in service and quality, then that would be the end of it all. We have a long way to go and realising that may be a step in the right direction.

'Delivering on the Promise' is a time tested marketing dictum. Holding regional tourism events such as 'Destination Sri Lanka' before getting our 'house in order' may be a bit of 'jumping the gun' or 'putting the cart before the horse'. Let us at the least hope, that there will be no more promotions, based on the premise that 'Sri Lanka's tourism can benefit from SARS' as was quoted in the media recently attributed to a very powerful personality in tourism. While benefiting from the woes of others, may be a favourite pastime of ours in Sri Lanka, it is a 'no, no' in the good governance seeking world of business. Never forget that you will need those now affected to give you a hand, when you are in need.

Talking of SARS it is encouraging to see a campaign from the Ministry of Health on Rupavahini advising citizens to take precautions to keep the deadly SARS virus away from our shores. Good crisis management calls for "Preparing for the worst, delivering with the best". We are glad that 'some' action is being taken even after health authorities declared a few weeks ago that there is no way, we in Sri Lanka, can get the disease. To think we are immune from SARS would be disastrous. We must remember that it will take only one case of SARS to get us the negative global media publicity.

That then can be a big blow to tourism. Rather than be benefiting from the crumbs we supposedly get from cancellations in the SARS affected countries, let our tourism and civil aviation authorities work together to ensure that we have good screening and precautionary measures to ensure that no one will be affected by this deadly virus.

We must keep in mind that like in most things, it takes only one, to spoil it all.


Letter
Build a large reservoir of Sri Lankan talent
Reference The Sunday Times FT article under the above heading which appeared last week, I think one of the main problems is a matter of pay as well as motivation or the lack of it offered by the public sector. If we go by numbers, most Sri Lankans overseas are not so well off organisationally or empowered as we assume them to be. They simply keep quiet about their frustrations!

But, before thinking of paying through our noses to get the Sri Lankans overseas to return, why don't we make a list of Sri Lankans who are already here and in business or in the private sector who can fill this reservoir of Sri Lankan talent? There are many with skills here.

The statement, made at a public forum with those whose eyes are mostly turned to foreign countries, seems to assume that all skilled and intelligent people migrate and work abroad; that efficiency, effectiveness and intellectual capacity is only found among those working overseas.

This definition fails to recognise those of us who are here because we are determined to serve our motherland for the free education she has given us. We are, perhaps naively, ignoring the recovery of the millions of hard earned money we spent to obtain foreign qualifications. We are perhaps considered ineffective and impractical because being here and settling our debts for receiving free education matters more to us than money.

For many of us who are not in the public sector, the reason is not necessarily financial. I can say that I am here because I am proud to be serving my country rather than merely fattening my own purse. If I didn't consider the public sector as an option, that is because I believed frustration would set in.

We need to make our public sector effective. To do this we must instill a work ethic conducive to achieving effectiveness. Professional management needs to be introduced into it; not simply new blood. We can already see the results of professional management in the public sector. We do not necessarily need to "import" professional managers. Just pay them accordingly, treat them as professionals and judge them on performance. That should do quite well to solve part of the problem.

Still, we cannot afford to send home everyone that is not efficient to be replaced with Sri Lankans overseas. We need to cut the deadwood and change the attitudes of the rest. Political will is essential here and vision to see the need for change beyond getting votes at the next elections.

I attended the recent national e-government conference and saw the potential for change among the public sector officials. Among the large numbers who attended the conference over two days, the will to change was definitely there. They know it must be done. How to do it seems to be the dilemma. It is the greatest challenge of this government or of any government to change the bureaucracy.

But, change we must. So, rather than ask for help from those who are simply serving their own purposes overseas, shall we ascertain how those who are already here can help the public sector transform itself?

We are all fond of talking. What we need to do is to roll up our sleeves and get down to work; and be ready to face a mess if needed.

There are thousands of us who can contribute. Why not call us? We are near enough to hear the call of Mother Lanka because we have made it a point to be here.
Nilooka Dissanayake
Sunday Times columnist
Managing Editor,
Athwela Business Journal


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